Care.com Reviews

Care.com
Based on 160  Reviews



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About Care.com

Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.

It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.

The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.

With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.

There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.

Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.

160 ‘Care.com’ Reviews
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automated renewal when you sign up for a 1 month package



January3, 2017

Heh, i'm degree educated and have a sales promotion diploma yet these guys still caught me out - I suddenly found £35 debited from my account - I thought I was simply signing up for 1 month's subscription.

What's more the website is so poor - I have found it impossible to find out how to log into an account to even check or downgrade. I am so horrified that this company can be allowed to continue to operate in such an underhand manner. They are nothing short of crooks which is rather worrying when they are providing a means for people to source childcare.

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Shameful,Harmful and Hateful



November4, 2016

As most of us here I fell victim to this scam. I am disgusted and disappointed with this dysfunctional and disgraceful non existent customer service ringing off boilerplate lip service and well rehersed song and dance statements. That coupled with with worst list of caregivers I have ever had the displeasure to encouter coupled with an illegal scamming business model awards Care.com the most tragic internet service in modern history.

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horrible



October13, 2016

The website is scam they charge once a month and they au omatically charge without warning you. Plus as somebody saidThe vast majority of jobs posted either don't exist or just never get back to you.

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November 02, 2016

We're sorry to hear your frustrations, Silvia. All of our subscriptions automatically renew until canceled and this is mentioned on the subscription page and again on the confirmation page after you upgraded your account. Feel free to email us at careteam@care.com and we'd be happy to review your account for you to see if you qualify for a refund. Best of luck to you!

November 04, 2016

Where is the ridiculous generic reply from Care.com here? They forgot you.
Let me write it for them then
"We are sorry you feel that way.Dont hesidate to cal us at 1800 whatever or email and we will forrard your stateement to our dept."
Notice the same statements over and over accross 50 or more review boards all with the same complaints stemmmimg back as far as 10 yearrs ago. That is why Care.com is now called Scam.com

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1 Review

Thye steal your money



October7, 2016

I registered for pet services. They take money each time you apply for a job or even respond to an email.. yes really ! You never get it back even if you never get a job. The vast majority of jobs posted either don't exist or just never get back to you. So you log into your account, there are messages to say someone is interested in your profile, you respond by email to say sorry can't do or maybe at later date. as soon as you hit that reply button Care.com automatically take your money. That's it it's now gone for ever !!! You don't even know who's really posted. I am reporting them to trading standards as I think this is con.. So please avoid or you could be seriously out of pocket. They also insist on storing your credit card details... I have never had any work through them... very suspicious of this outfit.. maybe the police need to take a look too

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October 12, 2016

We're sorry you feel that way. It is ultimately the family' decision to reply to the applications they receive although we advise everyone to reply promptly to their messages, we're so sorry if this has not been your experience. Also, the only time your credit card gets charged is if you upgrade to Premium membership, information about the charges is listed in the subscription page which gives you an opportunity to review before you upgrade and before your credit card gets charged. Please send us an email at careteam@care.com to look into your account and review the charges on your account. Hope to hear back from you!

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SCAM.COM



October3, 2016

People, this is an ABSOLUTE SCAM. I have excellent refences, yet ALL I ever get are SCAMMERS. WHY?? I need a job, NOT trying to figure out WHY is it I get scammers. I am warning ALL people that this is NOTHING but Scammers Heaven. I just got ANOTHER scam this morning from someone named 'Simon'. First warning is when they ask you to text a number you are sent. DON'T DO IT !!! My question for Care. Com is, if you charge me fees for everything, then, WHY do you charge potential employers another 'fee' just to READ it? I am reporting Care.Com to the BBB. No reputable business wants their name on the Better Business Bureau. As I said, no REPUTABLE business would EVER want to be put on their list. 1.888.494.4009 is their Fax number.
1.703.276.0100 is the number where they can help put you in the right direction.
PLEASE, Care. Com, do NOT send me your silly reply, especially, when we all KNOW you have NO interest in correction the situation. You will continue stealing our money, along with potential employers.

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October 12, 2016

Sorry to hear about your experience, Sans! We encourage you to check out this article from the Safety Center on the site about detecting and avoiding these types of Scams. Also, in order to exchange messages on the site, one party has to be a paying member. If you have Premium membership and send messages to members that has basic free account, they will be able to reply to your message without upgrading. And if a Premium care seeker sends you a message, you'll be able to reply without upgrading. Hope this information helps clear things up a little bit. Best of luck to you!

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